FAQ
Products
1. What quality can I expect?
Quality is our number one priority, and we strive to find the best quality possible. Our goal is that you can enjoy our products year after year. If you have further questions or concerns about our quality, please contact us!
2. How do I take care of my products?
Please see product description for details on how to care for your products. When you receive your product, you will also get a note with instructions on how to use and how to care for your products
3. Is it safe to shop on this site?
We care about your safety, and that is why we work with secure systems and reliable partners such as Secure Socket Layer (SSL) to safely secure information about our customers.
4. Is the Thirsty Tumbler dishwasher safe?
We recommend that you handwash the tumbler to ensure its longevity and avoid discoloration. The lid and straw can safely be put in the dishwasher.
Orders, shipping and returns
1. When can I expect my order?
As soon as you place an order, we will pack it and send it from our warehouse within 24 hours on normal business days. If you ship with HeltHjem, delivery will normally take 1-3 days. If you choose Porterbuddy or Instabox, you can get your order the same day or the day after.
Please note that there might be exceptions during weekends and holidays.
2. Why is my order cancelled?
We are so sorry this happened to you! If your order was cancelled, this is usually due to low stock levels.
It is possible that the item sold out just before you placed the order. If your order is canceled you will receive an email that confirms the cancellation and the refund will be issued at the same time.
The refund should be back in your account in 1-5 working days.
3. When will I receive my refund?
Klarna will refund your money as soon as we have received and processed your return at our warehouse. This can take up to 14 working days after we have received your return.
When we have processed your return it takes up to 1-5 working days for the money to appear in your bank account.
Please note that in some cases, for example during holiday, it might take a few more days for your return to be received and processed. If you have not received your refund after 14 working days, please contact us by email at info@goodgirlcollective.com.
4. When will my Klarna invoice get updated?
We will correct your invoice as soon as we have processed your return, and an updated payment request will be sent from Klarna. This process can take up to 24 hours from your return having been processed to your new invoice being updated.
When choosing payment with an invoice, you are responsible for following Klarna's terms and conditions and it is your responsibility to "freeze" your invoice in Klarna if you are returning your product. This will stop your invoice from reaching its due date. If you do not freeze the invoice in Klarna, you run the risk of being charged a "late payment fee" from Klarna.
5. Can I return my order?
Yes, of course! All items can be returned within 14 days after receiving your order. Please make sure that the product is in its original state.
Please send us an email at info@goodgirlcollective.com and we will send you a return link.
6. Can I change the products I ordered?
Unfortunately, that is not possible. You can return your products within 14 days, and get your money refunded. Then, you can put in a new order.
Complaints
1. I received a faulty item, what do I do?
If a product you ordered is damaged upon arrival, we need you to contact us at info@goodgirlcollective.com within 7 days after the arrival of this order.
Please leave as much information about the faults as possible, so that we get a clear understanding. Also, please include pictures of the damage or faults.
2. Where can I complain about a product?
First of all, we are so sorry to hear that you are not happy with your product! However, being a Good Girl is all about standing up for yourself - so we are happy that you let us know how you feel.
Please contact us at info@goodgirlcollective.com, and we will get back to you as soon as we can. Try to describe the problem as detailed as possible, and please add pictures. Again, we are sorry that you are facing issues with our brand and we will try our best to find a solution.
3. I received the wrong item
We are so sorry this happened! If you received the wrong product, we need you to contact us at info@goodgirlcollective.com. Please tell us what item you got, your order number and pictures of your items.
Other
1. Can I contact you for influencer collaboration?
Yes of course, we love ambitious girls! Please send us an email at info@goodgirlcollective.com, and please add some details about yourself and your profile!