Products
1. What quality can I expect?
High quality is our top priority, and we go the extra mile to create products that are made to last. Our goal is for you to enjoy our products for years to come. If you have any questions, you are always welcome to get in touch with us.
2. How do I care for the products?
Please refer to the product description for detailed care instructions.
3. Is it safe to shop on this site?
We care about your security, and that’s why we use secure systems and trusted partners such as Secure Socket to protect your information, and Klarna, Stripe, and Vipps for safe payments.
Orders, Shipping & Returns
1. When can I expect my order?
When you place an order with us, it will be shipped from our warehouse within 24 hours on business days. If you choose HeltHjem, delivery usually takes between 1–5 business days. If you choose Instabox or Porterbuddy, you may receive your items the same day or the following day. Please note that delivery times may vary during holidays.
2. Why was my order cancelled?
We’re very sorry that your order has been cancelled! This usually happens when an item sells out before the system has time to update. If this occurs, you will receive an email confirming the cancellation, and your payment will be refunded immediately. The refunded amount should appear in your account within 1–5 business days.
3. When will I receive my refund after returning an item?
Klarna will refund your payment as soon as we have received and processed your return at our warehouse. This may take up to 14 business days after we receive your returned package. Once the return has been processed, it takes 1–5 business days for the refund to appear in your account. Please note that processing times may be longer during holidays.
If you haven’t received your refund within 14 days, please contact us at info@goodgirlcollective.com.
4. When will my Klarna invoice be updated?
We will update your invoice as soon as we have processed your return, and you will receive a revised invoice from Klarna. This process can take up to 24 hours from the time the return is processed.
When choosing Klarna as a payment method, you are responsible for following Klarna’s terms. This means you must pause or “freeze” the invoice while your return is being processed. Doing so prevents the invoice from becoming overdue and avoids any late fees.
5. Can I return my order?
Yes, of course! All items can be returned within 14 days after you receive your order. The item must be unused and in its original condition for us to approve the return. Send us an email at info@goodgirlcollective.com and we’ll send you a return link.
6. Can I change the products in my order?
Unfortunately, it’s not possible to make changes to an order once it has been placed. You are welcome to return the items within 14 days for a refund, and place a new order for the products you want instead.
Complaints
1. I received a damaged item — what do I do?
If you have received a product that was damaged during shipping, please email us at info@goodgirlcollective.com. Contact us within 7 days of receiving the item and include all necessary information to help us understand the situation. Please also attach photos of the damage.
2. Where can I submit a complaint about a product?
First of all, we’re sorry to hear that you’re not satisfied with your product. But being a Good Girl means standing up for yourself - so we’re glad you’re letting us know!
Please contact us at info@goodgirlcollective.com, and we’ll get back to you as soon as possible. Try to explain the issue as clearly as you can, and feel free to include photos.
Again, we’re truly sorry you’re not happy, and we will do everything we can to find a good solution.
3. I received the wrong product
We’re so sorry that this happened! If you received the wrong item, please contact us at info@goodgirlcollective.com.
Include your order number, a short description of what you received, and a photo of the item.
Other
1. Can I contact you for a collaboration?
Yes, absolutely - we love ambitious girls and guys! Send us an email at info@goodgirlcollective.com and tell us a bit about yourself and your profile.